Complaints Procedure

To help you decide the most appropriate organisation to hear your complaint, please use the table below:

Type of conduct	Complain to
Lack of action by the Council, or poor standard of service	The Clerk to the Council
Financial Irregularity	The Council’s Auditor*
Criminal activity	The Police
Member conduct	Standard’s Committee of Horsham District Council**
Employee conduct	Clerk to the Council, or if about the Clerk to the Chairman.

* - The Clerk to the Council can provide you with the contact details for the Council’s Auditor.

** - The Monitoring Officer, Horsham District Council, Park North, North Street, Horsham, West Sussex RH12 1RL. Email: standards@horsham.gov.uk

If you are still unsure where to direct your complaint, please contact the Parish Clerk for advice.

Click here to open the Council's Code of Practice on Handling Complaints.

Billingshurst Parish Council